General Terms

By using this site and placing an order through it, you agree to these terms and conditions. If you DO NOT ACCEPT these terms and conditions, please do not use this website. "REMA CAFE " Ltd. reserves the right to change the terms and conditions at any time, without prior notice, and the changed terms and conditions will be published on the site.

I. GENERAL CONDITIONS

• “ www.remacaffe.com ” is an e-commerce website - for the sale and delivery of the goods published therein, on behalf of the merchant "REMA CAFE" EOOD, Plovdiv, UIC 206256300.
• The publication of this site has the meaning of a public invitation to conclude a commercial transaction for the purchase of items online from "REMA CAFE " Ltd.
• "REMA CAFE " Ltd. via “ www.remacaffe.com ” has the right to change the prices of the offered goods at its own discretion, without prior notification. The user is obliged to pay the price that was current at the time of the request for the desired goods. The announcement of a price reduction is made by placing the new price below the old one, with the latter crossed out.
• If an incorrect or incorrect address, contact person and/or telephone number is provided when submitting the application "REMA CAFE " Ltd. via “ www.remacaffe.com ” is not bound by any obligation to fulfill the order.
• The contract with the Client is considered concluded upon acceptance by the "REMA CAFE " EOOD via the website “ www.remacaffe.com ” ” of the purchase application correctly completed by the Customer during the order process.
• "REMA CAFE " Ltd. via “ www.remacaffe.com ” is obliged, after receiving a request from the Customer, to deliver the ordered goods or inform the Customer of other circumstances regarding his request.
• "REMA CAFE " EOOD is not responsible if the Client has provided incorrect and/or incomplete data in the order placed at the address “ www.remacaffe.com ” .
• "REMA CAFE " Ltd. does not guarantee full compliance of the items presented on the site and those available in the store network.
• "REMA CAFE " Ltd. is not responsible for any inaccuracies in the information published on the site. Price adjustments in stores, as well as changes in the design of products, are possible.
• Information published on the site about weight, dimensions, quantities and correspondences should be interpreted as indicative. "REMA CAFE " Ltd. admits the existence of discrepancies between the announced and actual data, for which it is not responsible.
• The categorization of items by purpose is exemplary.
• All prices listed in the Bulgarian version of the site are in Bulgarian leva including VAT. In the foreign language versions of the site, prices listed are in the currency of the country.

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II. RIGHTS AND OBLIGATIONS OF THE PARTIES

1. "REMA CAFE " Ltd. undertakes:

• To confirm the availability of the ordered items or to cancel the order within 7 working days;
• To deliver the goods requested for purchase within the period specified in the information for delivery and payment of goods. During major seasonal sales and national holidays, in “ www.remacaffe.com ” online orders have an extended delivery time. The average delivery time during this period is up to 7 working days, and depending on the workload and volume of orders in some cases the delivery time may reach up to 14 days.
• Due to the high volume of orders during these periods, we may not be able to deliver all of the goods ordered by a customer, and the customer will be notified of this. It is also possible that the delivery will be made in parts, and in case the delivery does NOT meet the conditions for Free Delivery, the customer pays only the first fee, and the remaining deliveries are at the expense of "REMA CAFE " Ltd.

• Before each item is shipped, its condition is checked (if possible without damaging the integrity of the packaging);
• Guarantees that all products are factory new (unused!) and sealed by the manufacturer, except in cases where the contrary is explicitly mentioned when presenting the product on the site.

2. The Client undertakes:

• To provide their full name, accurate and valid telephone number, delivery address and email address;
• To pay the price of the goods according to the terms described in the information for delivery and payment of goods;
• To pay the delivery costs according to the conditions described in the information on delivery and payment of goods in cases where there is no right to free delivery.
• To provide access and the opportunity to receive the goods.

The goods requested for purchase are delivered to the delivery address specified by the Customer, within the period provided in the information for delivery and payment of goods.

The goods are delivered appropriately packaged, according to their type and the delivery transport. Upon delivery of the goods, the Customer or a third party signs the accompanying documents. A third party is considered anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer. During seasonal sales, the delivery may be made in parts.

In the event that the Customer is not found within the delivery period at the specified address or access and conditions for delivery of the goods are not provided within this period, "REMA CAFE " EOOD is released from its obligation to deliver the goods requested for purchase. The customer may confirm his desire to receive the goods even after the expiry of the delivery period, in which he was not found at the address, by assuming all delivery costs. In this case, a new delivery period begins to run from the moment of confirmation. The customer has the right to refuse to receive the goods requested for purchase by him when they are delivered to him under one of the following conditions:

• The delivered goods clearly do not correspond to the goods requested for purchase by the Customer and this can be established through a simple inspection.
• The price that the Customer should pay does not correspond to the price due.
• In case of a discrepancy between the requested purchase and the delivered goods, which could not be established at the time of delivery.

In case of a discrepancy between the ordered and delivered goods, the Customer has the right to request a replacement of an item included in his/her original order. In this case, it is necessary to state his/her wish in writing (by email) or orally (by phone), within a period not exceeding 14 days at the address: Plovdiv, Central District, 3 Mostova Street.

The customer has the right, within a period not exceeding 14 days, without owing compensation or penalty and without giving a reason, to return the received items to the address: Plovdiv, Central District, 3 Mostova Street. "REMA CAFE " Ltd. refunds all amounts received from the consumer. The costs of returning the goods are at the expense of the customer. Returns are allowed under the following conditions:

• The request for return of the goods was submitted in writing to the person indicated by "REMA CAFE " EOOD e-mail address for correspondence, within a period not exceeding 14 days from the date of receipt of the order. The request must contain the client's personal bank account to which the amount paid by the client for the goods will be refunded;
• The goods are in good commercial condition, original packaging, with original labels, accompanied by the original documents issued by "REMA CAFE " EOOD – invoice, cash receipt, warranty card (if one was issued);
• The client agrees with a representative of "REMA CAFE" Ltd. the address at which "REMA CAFE " EOOD wishes to receive the goods back;
• According to the provisions of the CPA, "REMA CAFE " Ltd. refunds the customer the amount paid within 14 days from the date on which the customer exercised his right to return the goods. "REMA CAFE " Ltd. reserves the right not to refund the amount paid by the customer in case one or more conditions for returning goods are violated.

Refund of amounts paid by cash on delivery. When returning amounts paid by cash on delivery, it is necessary to have identity between the person ordering the goods and the person returning the goods, regardless of who received them. It is the person ordering and the person returning that will receive back the money that was paid by cash on delivery. If the person ordering is a child, the money is returned to the account of the child or his/her legal representative - mother, father, or guardian. For this purpose, it is necessary to present a Birth Certificate or a Decision to appoint a guardian.

III. PERSONAL DATA

"REMA CAFE " Ltd. respects the privacy of its customers and guarantees the maximum protection of their personal data. Read the Privacy and Personal Data Protection Policy published here . It has been prepared and is based on the current Bulgarian and European legislation in the field of personal data protection.

• "REMA CAFE " Ltd. via “ www.remacaffe.com ” takes due care to protect the Client's personal data, which became known when filling out the electronic form for making an application, registration on the website and purchase. This obligation is waived if the Client has provided false data.
• Subject to applicable law, the provisions of these General Terms and Conditions and the Privacy Policy, "REMA CAFE " EOOD may use the Client's personal data solely for the purposes for which they were provided.

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IV. DISCLOSURE OF INFORMATION

​ "REMA CAFE " Ltd. via “ www.remacaffe.com ” undertakes not to disclose any personal data about the Client to third parties - government bodies, commercial companies, individuals and others, except in cases where:

• has received the Client's express written consent;
• the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information;
• "REMA CAFE " Ltd. via “ www.remacaffe.com ” is obliged to provide the information by law.

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V. RESPONSIBILITY

"REMA CAFE " Ltd. via “ www.remacaffe.com ” is not liable for failure to fulfill its obligations under this contract in the event of circumstances that "REMA CAFE " Ltd. via “ www.remacaffe.com ” did not foresee and was not obliged to foresee – including, but not limited to, cases of force majeure, random events, problems in the global Internet network and in the provision of services beyond the control of "REMA CAFE " Ltd. via “ www.remacaffe.com ” .

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VI. ARBITRATION

All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes arising from or relating to the contract between the parties, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to newly emerged circumstances, shall be resolved by the competent court of registration of "REMA CAFE " EOOD in accordance with Bulgarian legislation.

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VII. WARRANTY CONDITIONS

1. Company "REMA CAFE " Ltd. provides its customers with each purchased product with a warranty, a warranty card, which mentions:

• address and telephone number of the authorized service centers of the purchased equipment; manager or authorized service centers. Only the original warranty cards with which the goods were received are valid in the service centers.
• the warranty conditions of the relevant service centers or manufacturers;
• warranty period of the purchased goods;

2. Except for the obligations specifically stated in this guarantee, "REMA CAFE " EOOD shall not be liable for any direct, indirect, special, incidental or consequential damages, whether based on contract, tort, or any other legal theory, and whether or not the possibility of such damages is assumed.

3. All products are subject to the warranty terms of the respective manufacturer.

VIII. WARRANTY LIMITATIONS

The warranty is void in the event of:

1. Damage caused by poor transportation, storage or improper operation.
2. Attempted repair by the Customer and/or other unauthorized person.
3. When using poor-quality and non-original consumables.

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IX. ADDITIONAL CONDITIONS

1. "REMA CAFE " Ltd. is not responsible for damage to the goods due to force majeure circumstances. If you do not accept the terms, please do not use the site!

X. USE OF COOKIES AND INTERNET MARKETING

To work “ www.remacaffe.com ” , according to the mission set by the team "REMA CAFE " EOOD ("we") functionality, as well as to personalize your visits, sometimes save small data files called "cookies" on your device. This is a standard practice used widely on almost all websites around the world. Please read our Cookie Policy , which explains how we do this.